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The restaurant of tomorrow takes center stage at #QSRNext 2026

by Valerie Gritton

#QSRNext 2026 will bring together restaurant executives and industry leaders to explore the forces reshaping quick service, including AI, drive-thru technology, off-premises, labor, sustainability, digital experiences and beverage innovation.

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Webinar: Order accuracy as the next loyalty battleground

by Valerie Gritton

In this “Accuracy is the New Loyalty” webinar, Star Micronics’ Craig Kaliebe discusses how labeling, smart scales and other verification tools help operators reduce mistakes while improving food safety, efficiency and the guest experience across off-premises orders.

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Major Wendy’s franchisee Meritage Hospitality files for Chapter 11

Meritage Hospitality Group, one of the nation's largest Wendy's franchise operators, has voluntarily filed for Chapter 11 bankruptcy protection as it seeks to…

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Why Dillas Quesadillas simplified its menu to prepare for growth

by Valerie Gritton

Dillas Quesadillas is simplifying its menu to improve speed, accuracy and the customer experience as it prepares for future growth. In this episode of the Restaurant Operator Podcast, co-founders Kyle and Maggie Gordon explain how listening to customers and focusing on the basics are helping to position the concept to scale.

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Ted Lasso, an empty office and workplace culture

by Valerie Gritton

I once started a new job where, on my very first day, I was shown the empty office of a woman who had died of breast cancer.

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Accuracy is the New Loyalty

Order accuracy directly impacts restaurant profitability, customer trust and repeat business. In this webinar, Star Micronics explored where costly errors happen and how smarter labeling can improve item identification, modifiers, handoff, catering, food safety and traceability while working alongside POS and KDS platforms.

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Closing the gap between order ready and order in hand

Why the last mile costs operators more than they think. The gap between order ready and order in hand is part of the operation that affects labor efficiency, food quality, customer satisfaction and profitability.

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